We’re hearing a great deal at the moment around Integrated Product Support, the S-Series and the importance of data integration and the data thread.
The blue sky thinking of IPS is often very different from the down and dirty reality for many projects especially those with time and budget constraints. These projects must get on with it and deliver support information in a cost-effective and usable way. The technical publication is not the product; it is a component of product support and use.
There are articles, tutorials, and ‘sales’ pitches from multiple consultants, all pitching the IPS ‘Road to Damascus’ with very little consideration given to the actual reality. You have to forgive these ‘experts’ with their slightly blinkered opinions and one-dimensional view of the world. Their expertise is often limited to one domain or genre of a customer with large budgets and resources to match the development of a full-blown IPS strategy.
S1000D for technical publications, for example, is a very heavy-duty specification to support comprehensive technical publication development and is very much needed on many projects. The genesis of S1000D was to aid in data integration and flexible deployments. The S1000D specification for many is too much effort and energy to adopt for these smaller projects with more minor support requirements.
So what are the alternatives? How can we create practical, usable and multiple-deployment support publications using Commercial Off The Shelf (COTS) tools and processes?
Join Mike on this FREE three-hour webinar (spread over three weeks), where he will show you how you can create engaging, flexible and affordable technical support information without the S-Series specifications even being mentioned.
This webinar series is limiting spaces – Register Now.